Have you received a product that does not meet your expectations or match your goals? If for any reason you are not completely satisfied with a purchase in our store, we are pleased to help you and solve the situation. You can easily send it back for exchange within the established by the law time limits from the date of delivery.
Also, we provide an exchange for orders that were damaged because of the courier/postal service or turned out to be defective through the fault of the product manufacturer.
Before returning, please contact our manager in any convenient way and we will find the optimal way to resolve the situation — arrange for the return of the damaged product and prompt replacement on the same item.
If something went wrong with your order, IceDist store offers all customers a money-back guarantee. We are ready to give a full refund of the payment by the same method you used to pay:
- by credit cards via the Pelecard payment system;
- through a Paypal.
This procedure includes the returning of the package and refunding request from the customer within the established by the law time limits from the date of delivery. If it was successfully approved by the manager, we will initiate a refund procedure. Usually, the refund takes several business days depending on the chosen payment method, bank or card issuer's policies.