Returns Policy
Welcome to ICe!
This Return Policy applies to
all products purchased through:
Our Return Policy forms part of,
and must be read in conjunction with, our Terms and Conditions, Privacy Policy
and Shipping Policy. We reserve the right to change this Return Policy at any
time.
Only refunds are
made, once the product has reached its destination and has been received by the
buyer, no refunds are made for products that are in transit to be delivered or
have not yet been delivered.
Our Refund Policy
does not affect your statutory rights.
DEFECTIVE OR DAMAGED PRODUCTS
We only give
refunds and replace items if they are defective or damaged.
We do our best to avoid any damage to
your goods, but we understand that problems may arise during transit. We
apologise for any inconvenience caused; our aim is always to provide the best
service.
Purchases made on
our website that are damaged or defective can be returned for a refund or
exchange within 30 days of delivery. If 30 days have passed since the delivery
of the product, we cannot offer you a refund or exchange.
Please email info@ice-dist.com
for return instructions.
CONDITIONS OF
RETURN
•
We will need to
know your order number.
•
Proof of damage or
defect (photos or video).
•
Items must be in
its original condition (unmarked and unaltered).
•
All returns must
be accompanied with your invoice as proof of purchase.
•
Any item you have
accepted and then returned is your responsibility until it reaches our warehouse.
Please therefore ensure that you send your item back to us using a delivery
service that insures you for the value of the products. Please package the
product securely.
•
ICe reserves the right to
reject any returns which do not comply with our Return Policy.
•
Returns that do
not fulfil our Return Policy may be shipped back to the client at their own
cost.
PROCESSING YOUR
REFUND
Once your return has been received and
accepted, please allow 7 to 10 business days for your return to be processed.
If your return does not meet the conditions listed, the package will be sent
back to you at your expense. If your return has been accepted, your refund will
be issued, and you will receive a return confirmation email. Your refund will
be completed via the original payment method.
UNDELIVERABLE
PACKAGE
Undeliverable
packages that are returned to us will not automatically be re-shipped. If you
would like to make any changes to the delivery address, you are responsible for
any re-shipping fees.
CONTACT US
If you have questions about this Return Policy, please
contact us at:
(800) 8001-8588
(0600) 874 548
·
17 Princess Road, London, Greater
London NW1 8JR, UK
·
30 Hasivim St Petach Tikva
4959388 Israel
·
1520 Hooker Rd Greenville, NC
27834 USA